We will:
Service Agreement Updates
When the NDIS Pricing Arrangements and Price Limits are updated for each financial year we will issue you with an email to vary your service agreement with at least 7 days notice. You will need to advise us if you have any concerns with the variation.
Emergency
Management
In the event that there is a medical emergency or another type of emergency during our service delivery, Community Therapy clinicians will take necessary actions to safeguard you and the clinician. This can include actions such as vacating the property or calling emergency services via 000.
Pandemic & Disaster Management
In the event that a natural disaster or infectious disease prohibits our clinicians from face-to-face clinical services, we will discuss with you, or your plan nominee, continuity of support and alternative care options, such as telehealth.