Community Therapy NDIS Service Agreement

Our service agreement aims to be easy to read and complete.

You may call us on 1300 031 935 or email us at admin@communitytherapy.com.au with any questions.

Parties

This Agreement is between:

and

This Service Agreement starts on

and ends on

Statement of Supports

Allied Health Services Included In this Service Agreement

Billing and Claiming for NDIS Services

We will invoice for the following:

  • All face-to-face participant contact or services

  • All report writing

  • Reading of any reports or documentation related to you

  • Investigating recommended services, therapy or equipment

  • Phone calls and emails related to you, including from you

Our invoicing occurs in 15-minute increments.

We have a debtor management policy which is viewable at  https://www.communitytherapy.com.au/Debtor-Management.

Importantly, this policy notes that a participant is responsible for the payment of your invoices if you do not have available funding in your NDIS plan.

If your plan is NDIA-managed, we will make a Service Booking and claim from the NDIA Participant / Provider Portal.

If your plan is plan-managed, we will send invoices to your plan manager.

If your plan is self-managed, we will send invoices to you or your plan nominee.

Travel

Travel fees will be invoiced in line with the NDIS pricing arrangements and price limits with respect to labour and non-labour costs.

Cancellations

You must provide us with 2 full business days notice to reschedule or cancel an appointment, otherwise,  100% of the appointment fees will be charged. This includes travel if the clinician has travelled to your location and you were not home.


To cancel or change a session time, please contact your clinician or the Community Therapy Office on 1300 031 935.

Responsibilities of Service Provider

We will:

  • Provide the services outlined in this agreement

  • Issue invoices weekly

  • Treat you and your property with respect

Emergency  Management

In the event that there is a medical emergency or another type of emergency during our service delivery, Community Therapy clinicians will take necessary actions to safeguard you and the clinician. This can include actions such as vacating the property or calling emergency services via 000.

Pandemic & Disaster Management

In the event that a natural disaster or infectious disease prohibits our clinicians from face-to-face clinical services, we will discuss with you, or your plan nominee, continuity of support and alternative care options, such as telehealth.

Responsibilities of the Participant

You will:

  • Keep us up to date with any changes to your NDIS plan

  • Treat us and our property with respect

  • Advise us if other people will be present at your appointment

  • Allow us to complete an in-home risk assessment

  • Not use or be under the influence of drugs or alcohol in our presence

  • Not ask members of our team for their personal contact details

If your plan dates change and you do not advise us, this service agreement will remain valid.

Consent for storage, management and release of information

You consent to and authorise us to collect, use, disclose, store and handle personal information in accordance with the Privacy Act and the Health Records and Information Privacy Act to:

  • Collect, use, disclose and handle personal information (including photographs) about you, for the purpose of providing health services to you

  • Sharing this information with other people who may be able to assist you. This includes:

    • the NDIA; and,

    • my support coordinator; and,

You acknowledge that we may release information without consent to:

  • fulfil any legal obligations (e.g. we may be required by law to disclose personal information to law enforcement agencies, courts or regulatory bodies to meet our public health obligations)

Feedback and Complaints

Feedback, compliments and complaints can be lodged:

  • directly with a staff member, either verbally or by providing a completed Feedback, Compliments and Complaints Form on our website;

  • by email to: admin@communitytherapy.com.au; or

  • by phone on: 1300 031 935

Disclaimer

This Agreement is made according to the rules and the goals of the National Disability Insurance Scheme (NDIS). The participant and the service provider agree that this Agreement is in keeping with the main framework of the NDIS. The intent of this framework is to ensure the participant has more choice, the ability to achieve goals and is able to participate in the community. Under tax law, the following sentence must be included in this Agreement:

"A supply of supports under this Service Agreement is a supply of one or more reasonable and necessary supports specified in the statement of supports included, under subsection 33(2) of the National Disability Insurance Scheme Act 2013 (NDIS Act), in the Participant’s NDIS Plan currently in effect under section 37 of the NDIS Act."

Signatures

By signing this document, I am saying that I agree with all of the information included in the Service Agreement.

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